患者様の声 | 東京都立川市の脳外科ならほしの脳神経・整形外科・在宅クリニック立川

小学生の頃から15年程頭痛に悩まされており、脳外で行きました。
月に何回も薬飲むので市販の薬が効かなくなってきていることを伝えたら、薬の乱用でも頭痛が起こりやすくなることも教えていただきました。「頭痛が起こった時、いきなり薬ないのも大変だから徐々に減らしていこう」と患者にも寄り添ってくださる先生でした。病態・これからのことなど細かく説明もありました。
以前よりも頭痛も減って日常生活・仕事中に困ることも減りました。他のスタッフも愛想良かったです。これからもよろしくお願いします( ᴖ ̫ᴖ )♩

(Translated by Google)
I've suffered from headaches for about 15 years, since elementary school, so I went to a neurosurgeon.

I told them that I was taking medication several times a month and that over-the-counter medications were no longer effective. They explained that medication overuse can also make headaches more likely. The doctor was very considerate, saying, "It's difficult to suddenly stop taking medication when a headache occurs, so let's gradually reduce the dosage." They also gave detailed explanations about my condition and what to expect going forward.

My headaches have decreased compared to before, and I experience fewer problems in my daily life and at work. The other staff members were also very friendly. I look forward to continuing my treatment here! (ᴖ ̫ᴖ)♩

訪問診療の先生の態度があまりに冷たくて
泣きました。

(Translated by Google)
The visiting doctor's attitude was so cold that I cried.

初めてお世話になりましたが、初診予約なしでCT検索して貰えました。

・お友達登録でLINE診察券が使えるようですが、予約と連動したリマインダ機能はないみたい
・音声とモニタ表示で入室案内されるので分かりやすい。モニタ表示は順不同(次に呼ばれる番号が確定していると予測しやすい?)
・初めてだと案内表示が分かりにくい。待合室から“処置室”が、トイレ引戸が開いたままになっていると“女性用”が見えない。駐輪場は拝島線側?!
・トイレに手荷物を置ける工夫があると嬉しい(ドアフックor棚?)

(Translated by Google)
This was my first visit, and I was able to get a CT scan without an appointment.

* It seems you can use a LINE patient card by adding them as a friend, but there doesn't seem to be a reminder function linked to appointments.
* The voice and monitor display guides you into the room, making it easy to understand. The monitor display is random (it's easier to predict if the next number you'll be called is confirmed?).
* The signs are confusing for first-timers. You can't see the "treatment room" from the waiting room, and you can't see the "women's restroom" if the sliding toilet door is left open. Is the bicycle parking area on the Haijima Line side?!
* It would be nice if there was a way to put your belongings in the toilet (door hook or shelf?).

新しく開業した病院で、今回は娘が探して受診しましたが、受付のスタッフも看護婦の方々の印象は★５だと感じました。　私は脳梗塞を発症して１５ヶ月、別の病院で処方して頂いていますが、転院可能か伺ったら、丁寧親切に応対して下さり、現在受診している医師に疑問を感じているのも有り、此方の病院に転院したいと検討しています。　設備もしっかりしているし、とにかくスタッフの方々はテキパキした姿勢で安心して受診出来そうに感じました。
まだ先生の受診はしていないので、若干不安は有りますし、待合室の患者さんが愚痴を溢していたのが気になりましたが、娘の感想も高評価でしたので、期待しております。

と、投稿してから、先日受診しましたが、適切な検査説明をして頂き、転院を決めました！
今まで通院した病院も、大きな病院で設備もしっかりしていましたが、患者に取って｢安心して納得｣出来る事が大切だと思っています。
確かに新しい開業なので、全ての部分で試行錯誤は有って当然ですが、先ずは聞く耳を持って接してくれる姿勢が有り難いと感じました。

こう云う口コミは、タイミングで患者さんの受け取り方が変わると思いますが、当病院は低評価の投稿にもしっかりと回答していて、謙虚な姿勢は医師の基本だと私は評価致しました…高評価の投稿にだけ回答する病院が多いのですが、そう云う病院は本当に悩み苦しんでいる患者の気持ちが分かっていない心医ではないと思います。
ほしの脳神経内科が、心も癒す病院になって下さる事を切に願いたいと思います…頑張って👊😆下さい。

(Translated by Google)
My daughter found this newly opened hospital and took a visit, and I was very impressed with the reception staff and nurses – they deserve 5 stars! I suffered a stroke 15 months ago and have been receiving prescriptions at another hospital, but when I inquired about the possibility of transferring, they responded very kindly and politely. I also have some doubts about my current doctor, so I'm considering transferring to this hospital. The facilities are excellent, and the staff are incredibly efficient and professional; I felt confident I could receive treatment here.

I haven't seen the doctor yet, so I'm a little anxious, and I was a bit concerned about some patients complaining in the waiting room, but my daughter's review was very positive, so I have high hopes.

After writing that post, I recently visited the hospital, and after receiving a thorough explanation of the tests, I've decided to transfer!

The hospitals I've been to before were also large and well-equipped, but I believe it's most important for patients to feel "safe and satisfied" with their treatment.

Certainly, as it's a newly opened clinic, it's natural that there will be trial and error in every aspect, but I was grateful for their willingness to listen and engage with patients.

I think that how patients perceive these kinds of reviews varies depending on the timing, but this hospital responded thoroughly to even negative reviews, and I appreciate their humble attitude, which I believe is fundamental for any doctor. Many hospitals only respond to positive reviews, but I don't think those hospitals truly understand the feelings of patients who are suffering; they are not compassionate.

I sincerely hope that Hoshino Neurology Clinic will become a hospital that heals both the body and soul... Please do your best! 👊😆

先生はとても親切で優しい方なのでどなたでも安心していいと思います。知識も豊富で、誠実です。

(Translated by Google)
The teacher is very kind and gentle, so I think anyone can feel at ease. They are also very knowledgeable and sincere.

脳神経外科でかかりました

自分の頭痛が大丈夫なものか
昔から気になっていたので
初めてこちらにかかり診て
もらいました

MRIは狭いとこが苦手な人や
パニックある人にはちょっと
キツいかもですがどーしても
無理なら途中停止できると
言われました

脳神経外科の院長先生も
すごく丁寧に教えて下さり
すごく親切丁寧な診察だと
思います

これから頭痛外来はこちらで
お世話になりたいと思いました

(Translated by Google)
I went to the neurosurgery department.

I'd been worried about my headaches for a long time, so I went for a checkup for the first time.

I was told that the MRI might be difficult for people who are claustrophobic or prone to panic attacks, but that it could be stopped midway if it became unbearable.

The head doctor of the neurosurgery department explained everything very carefully, and I think the examination was very kind and thorough.

I would like to continue receiving treatment for my headaches here in the future.

院内綺麗で、できたときに予約システムが色々言われていたようですが、今は予約時間～30分程度で診察が終わるようです。
看護師さんが優しくてとてもいいと思いましたが、対応してくれた整形外科の先生が終始タメ口で少し嫌な気持ちになりました。

(Translated by Google)
The clinic is clean and nice, and although there was a lot of criticism about the appointment system when it first opened, it now seems like consultations are completed within about 30 minutes of the appointment time.
The nurses were very kind and I thought it was great, but the orthopedic surgeon who treated me spoke to me in a casual manner throughout, which made me feel a little uncomfortable.

昨日金曜午後、初診で脳外科を受診しました。綺麗な待合室と、親切丁寧な受付対応が印象的でした。受付のお二人が電話対応中の際、メッセージボード等で「ただいま電話対応中です。少々お待ちください」と表示されると、安心感につながると思います。MRI撮影時の女性技師さんも優しく丁寧で、不安が和らぎました。院長先生の診察は、急がせることなく十分に話を聞いてくださり、画像説明もわかりやすく理解できました。ネット事前予約やLINE診察券、自動会計など新しいシステムも導入され、待ち時間中に流れる病気説明動画も分かりやすく、会計までがあっという間でした。動画は病院サイト等で閲覧可能でしょうか。

(Translated by Google)
Yesterday, Friday afternoon, I visited the neurosurgery department for my first consultation. I was impressed by the clean waiting room and the friendly, courteous receptionist. When the two receptionists are busy on the phone, I think it would be reassuring to see a message board saying, "We're currently taking phone calls. Please wait a moment." The female technician during the MRI scan was also kind and courteous, which helped ease my anxiety. During the examination, Dr. Ito listened carefully without rushing me, and his explanation of the images was easy to understand. New systems have been introduced, including online advance reservations, LINE patient registration cards, and automated checkout. The videos explaining illnesses played while waiting were easy to understand, so the checkout process was quick and easy. Is the video available on the hospital website?

今回は風邪の症状で診ていただきました。先生もとても感じがよく、受付の方も親切でした。口コミで予約などのご意見があったので覚悟してましたがほとんど待ち時間なく呼ばれました。昨年、左手首の痛みで4件まわりましたがなかなか原因が分からずに放置しているので次回は整形外科でお世話になろうと思っています。

(Translated by Google)
This time I was examined for cold symptoms. The doctor was very pleasant and the receptionist was also kind. I was prepared because I had read reviews about making an appointment, but I was called in almost immediately. Last year, I went to four different clinics for pain in my left wrist, but they couldn't find the cause and left it untreated, so I plan to go to an orthopedic clinic next time.

予約しても意味がない病院です。平気で予約した時間から1時間待たされることは稀でもないです。

(Translated by Google)
There is no point in making an appointment at this hospital. It is not uncommon to be made to wait an hour after your appointment time.

特に問題はなかったのですが、安心のために診察いただけてほっとしました

(Translated by Google)
There was nothing particularly wrong with me, but I was relieved to have a checkup just to be safe.

先日、頭部打撲で受診しました。

まだ新しく出来たばかりの施設で試行錯誤中かなと思いましたが、診察→MRI→結果説明→会計までとてもスムーズで安心して受診する事が出来ました。
他の方が分かりづらいと仰っていた番号も何の問題もなくシンプルで分かりやすかったです。先生も看護師さんも笑顔で優しく、事務の方もとても丁寧で良かったです。ありがとうございました。

リハビリで利用されてる方も多くいましたが、駐車場も広くて、台数気にせず車でも受診しやすくてそこも良かったです。

(Translated by Google)
I visited the facility the other day for a head injury.

It's a new facility, so I thought they might still be trial and error, but everything went very smoothly, from examination → MRI → explanation of results → payment, and I was able to visit with peace of mind.

The numbers, which others had said were difficult to understand, were simple and easy to understand without any problems. The doctors and nurses were all kind and smiling, and the administrative staff were also very polite, which was great. Thank you.

Many people were using the facility for rehabilitation, but the parking lot is spacious, so it's easy to come by car without worrying about the number of spaces, which was also great.

左肩腕にかけて違和感痛みが6ヶ月以上続いているので初診で整形外科受診しました、web予約、web問診利用でスムーズに診察して頂きました
初めての場所なのでどうなのかと思いましたが担当の先生も触診やレントゲン画像の説明も的確で納得できました、当面はストレッチ等運動で経過観察ですが異常があったらまた来院の予定です。
看護師さん、放射技師さん、受付事務スタッフも好印象でした。
従来の診察券に加えてLINEの診察券そしてクレジットカード精算
もできるので私には便利でした。

(Translated by Google)
I've been experiencing discomfort and pain in my left shoulder and arm for over six months, so I went to the orthopedic clinic for my first consultation. I made an online reservation and completed the online medical questionnaire, which made the consultation go smoothly.
I was a little hesitant since it was my first time at this clinic, but the doctor's explanation of the physical examination and X-ray images was accurate and I was satisfied. For the time being, I'll be monitoring my condition with stretching and other exercises, but I plan to return if any abnormalities arise.
I also had a good impression of the nurses, radiologists, and reception staff.
In addition to my traditional patient registration card, I can also use a LINE patient registration card and pay by credit card, which was very convenient for me.

整形外科での受診が初めてでしたが、リラックスした雰囲気で安心しました。スタッフの対応も親切で、初めて訪れた人でも不安なく過ごせます。リハビリ設備も充実していて、丁寧に指導してもらえたのが嬉しかったです。体の不調を感じた時やケガをした時にここに来ると、しっかりとサポートしてもらえそうだと思いました。自分のペースで治療を進められるので、続けやすいポイントだと思います。

(Translated by Google)
It was my first time visiting an orthopedic clinic, but the relaxed atmosphere made me feel at ease. The staff were very friendly, so even first-time visitors felt at ease. The rehabilitation facilities were also well-equipped, and I was pleased with the thorough instruction I received. I felt that if I came here when I felt unwell or had an injury, I would receive solid support. I think the fact that I can proceed with treatment at my own pace makes it easy to continue.

脳外科の診療（頸動脈プラーク）でお世話になりました。
星野院長が、最近まで総合病院にて臨床をされていたこともあり、的確なアドバイスと処方をいただけました。
自宅からは30分ほど距離があるのですが、定期的にお世話になりたいと考えています。

(Translated by Google)
I received neurosurgery treatment (carotid artery plaque).
Director Hoshino was practicing medicine at a general hospital until recently, so he was able to provide accurate advice and prescriptions.
Although the clinic is about 30 minutes away from my home, I plan to continue receiving treatment there regularly.

本日脳神経外科初診でお世話になりました。とてもご対応が良く、時間がない中迅速丁寧でした！私の都合で50分と伝えた中でも診察、MRI、レントゲン、説明と待機はほぼなく、的確なご説明に大変満足しております。

(Translated by Google)
I had my first consultation at the neurosurgery department today. They were extremely helpful and prompt, even though I was pressed for time! Even though I told them I would only need 50 minutes, there was almost no waiting time for the consultation, MRI, X-ray, or explanation, and I'm very satisfied with the accurate explanations.

初診で掛かりました。先生は凄く良いと思います。
ですが、医療事務の人数が少ないのかなー？
1時間チョイと言われて2時間オーバー。予約の方は診察の番号を変えるとかすれば良いと思います。順番がわかりにくい
追記
再診時も、色々な可能性も含めて検査をしていただけ安心出来ました

(Translated by Google)
I went there for my first visit. The doctor is really nice.
However, I wonder if they don't have enough medical administrative staff?
They said it would take just over an hour, but it ended up being over two hours. If you have an appointment, you might want to change your appointment number. It's hard to understand the order.
PS
When I went back for a follow-up visit, they examined various possibilities and I felt at ease.

風邪症状で内科を受診しました。
スタッフの方、先生みなさん大変優しかったです。

(Translated by Google)
I visited the internal medicine department for cold symptoms.
The staff and doctors were all very kind.

内科で受診。血圧の相談したらそろそろ脳ドックしたほうがいい。と。血圧の相談して心電図、レントゲン、採血。採血は腕は血管出ないから手首から採血。心電図はデータがパソコンに飛んでないからもう一度お願いします。と。かれこれ1時間。新しいから仕方ないかもしれないが機械の使い方くらいは熟知しておいてもらいたい。午前中にやりたい事が無駄に時間かかってできなかった。次回の予約も勝手に決めるし相談してもらってもいいんじゃないかな？脳ドックも商売かなと思うような感じ。こちらは血圧高いのを診てもらいに行っただけなのに時間も診察代5千円近く取られ心電図2回も計る無駄な時間をかけるつもりで行ったわけじゃない。改善しなければならないと思います。

(Translated by Google)
I went to the internal medicine department. When I asked about my blood pressure, they said I should probably get a brain checkup soon. So, I had an electrocardiogram, X-ray, and blood test. They took my blood from my wrist because they couldn't find a vein in my arm. They also said the electrocardiogram data hadn't been sent to the computer, so they asked me to do it again. This went on for about an hour. Maybe it's unavoidable since the equipment is new, but I wish they would at least be familiar with how to use it. I wasted time on things I wanted to do in the morning and couldn't. They also decided on my next appointment without asking me, so shouldn't they at least let me consult with them? It felt like they were just trying to make money off of the brain checkup. I only went to get my high blood pressure checked, but I wasted time, paid nearly 5,000 yen for the consultation, and had to have my electrocardiogram taken twice. I didn't go there intending to waste time like that. I think they need to improve this.

最近出来た整形外科を予約した。予約の意味がまったくない整形外科です。しかも予約なし患者をバンバン平気で予約している患者の前に入れ診療完了させます。予約時間から1時間以上後にやっと診察、診察後また1時間以上待たされ会計。この規模の病院でありえない。はっきり言うが、開業は時期尚早。

(Translated by Google)
I made an appointment at a newly opened orthopedic clinic. However, appointments are completely pointless at this clinic. Moreover, they casually let walk-in patients see patients before those with appointments and complete their consultations there. I finally saw the doctor more than an hour after my scheduled appointment time, and then had to wait another hour or more afterward to pay. This is unacceptable for a hospital of this size. To be blunt, it was too early for this clinic to open.

整形外科に伺いました。
予約制だったので予約の15分前には病院で受付をしました。
その時点で前に3名待っているとモニターに出ていたので少し待つかとは思っていましたが、そこからなんと1時間半待っても呼ばれません。
15分から20分くらいで診察室に入って行く人がいたので、番号を飛ばされたのかと受付で、確認してもらったところ、前に予約の方が後、3名いますとの事。
最初のモニターの3名待ってますというのはなんだったのでしょうか？
予約の意味が全くありません。
この予約は診察の予約ではなく受付の予約だったのでしょうか？
とても時間が無駄になりました。

(Translated by Google)
I went to the orthopedic department.
It was an appointment-only system, so I checked in at the hospital 15 minutes before my appointment.
At that time, the monitor showed that there were three people waiting ahead of me, so I thought I would have to wait a little, but I waited for an hour and a half and still wasn't called.
After about 15 to 20 minutes, someone entered the examination room, so I asked the receptionist if their number had been skipped, and they told me that there were three more people after the person with the previous appointment.
What was that about the first monitor saying that three people were waiting?
There was absolutely no point in having an appointment.
Was this appointment just an appointment at the reception desk, rather than an appointment for a consultation?
It was a huge waste of time.