患者様の声 | 東京都立川市の脳外科ならほしの脳神経・整形外科・在宅クリニック立川

今回は風邪の症状で診ていただきました。先生もとても感じがよく、受付の方も親切でした。口コミで予約などのご意見があったので覚悟してましたがほとんど待ち時間なく呼ばれました。昨年、左手首の痛みで4件まわりましたがなかなか原因が分からずに放置しているので次回は整形外科でお世話になろうと思っています。

(Translated by Google)
This time I was examined for cold symptoms. The doctor was very pleasant and the receptionist was also kind. I was prepared because I had read reviews about making an appointment, but I was called in almost immediately. Last year, I went to four different clinics for pain in my left wrist, but they couldn't find the cause and left it untreated, so I plan to go to an orthopedic clinic next time.

予約しても意味がない病院です。平気で予約した時間から1時間待たされることは稀でもないです。

(Translated by Google)
There is no point in making an appointment at this hospital. It is not uncommon to be made to wait an hour after your appointment time.

特に問題はなかったのですが、安心のために診察いただけてほっとしました

(Translated by Google)
There was nothing particularly wrong with me, but I was relieved to have a checkup just to be safe.

先日、頭部打撲で受診しました。

まだ新しく出来たばかりの施設で試行錯誤中かなと思いましたが、診察→MRI→結果説明→会計までとてもスムーズで安心して受診する事が出来ました。
他の方が分かりづらいと仰っていた番号も何の問題もなくシンプルで分かりやすかったです。先生も看護師さんも笑顔で優しく、事務の方もとても丁寧で良かったです。ありがとうございました。

リハビリで利用されてる方も多くいましたが、駐車場も広くて、台数気にせず車でも受診しやすくてそこも良かったです。

(Translated by Google)
I visited the facility the other day for a head injury.

It's a new facility, so I thought they might still be trial and error, but everything went very smoothly, from examination → MRI → explanation of results → payment, and I was able to visit with peace of mind.

The numbers, which others had said were difficult to understand, were simple and easy to understand without any problems. The doctors and nurses were all kind and smiling, and the administrative staff were also very polite, which was great. Thank you.

Many people were using the facility for rehabilitation, but the parking lot is spacious, so it's easy to come by car without worrying about the number of spaces, which was also great.

整形外科の先生はちゃんと話を聞いてくれてとてもいい先生なんですが、予約してもまったく意味がない状況でこちらも予定が立てられなく、改善してほしいです。番号の画面が分かりにくく、いつ呼ばれるかが謎です。受付の対応も、待たせることに対してあまり申し訳なさが伝わってこないのが事が気になりました。

(Translated by Google)
The orthopedic surgeon is a very good doctor who listens carefully to what I have to say, but making an appointment is completely pointless and I can't even make an appointment, so I'd like to see this improved. The number screen is hard to understand, so I don't know when I'll be called. I was also bothered by the receptionist's attitude, which didn't seem to convey much apology for making me wait.

左肩腕にかけて違和感痛みが6ヶ月以上続いているので初診で整形外科受診しました、web予約、web問診利用でスムーズに診察して頂きました
初めての場所なのでどうなのかと思いましたが担当の先生も触診やレントゲン画像の説明も的確で納得できました、当面はストレッチ等運動で経過観察ですが異常があったらまた来院の予定です。
看護師さん、放射技師さん、受付事務スタッフも好印象でした。
従来の診察券に加えてLINEの診察券そしてクレジットカード精算
もできるので私には便利でした。

(Translated by Google)
I've been experiencing discomfort and pain in my left shoulder and arm for over six months, so I went to the orthopedic clinic for my first consultation. I made an online reservation and completed the online medical questionnaire, which made the consultation go smoothly.
I was a little hesitant since it was my first time at this clinic, but the doctor's explanation of the physical examination and X-ray images was accurate and I was satisfied. For the time being, I'll be monitoring my condition with stretching and other exercises, but I plan to return if any abnormalities arise.
I also had a good impression of the nurses, radiologists, and reception staff.
In addition to my traditional patient registration card, I can also use a LINE patient registration card and pay by credit card, which was very convenient for me.

整形外科での受診が初めてでしたが、リラックスした雰囲気で安心しました。スタッフの対応も親切で、初めて訪れた人でも不安なく過ごせます。リハビリ設備も充実していて、丁寧に指導してもらえたのが嬉しかったです。体の不調を感じた時やケガをした時にここに来ると、しっかりとサポートしてもらえそうだと思いました。自分のペースで治療を進められるので、続けやすいポイントだと思います。

(Translated by Google)
It was my first time visiting an orthopedic clinic, but the relaxed atmosphere made me feel at ease. The staff were very friendly, so even first-time visitors felt at ease. The rehabilitation facilities were also well-equipped, and I was pleased with the thorough instruction I received. I felt that if I came here when I felt unwell or had an injury, I would receive solid support. I think the fact that I can proceed with treatment at my own pace makes it easy to continue.

脳外科の診療（頸動脈プラーク）でお世話になりました。
星野院長が、最近まで総合病院にて臨床をされていたこともあり、的確なアドバイスと処方をいただけました。
自宅からは30分ほど距離があるのですが、定期的にお世話になりたいと考えています。

(Translated by Google)
I received neurosurgery treatment (carotid artery plaque).
Director Hoshino was practicing medicine at a general hospital until recently, so he was able to provide accurate advice and prescriptions.
Although the clinic is about 30 minutes away from my home, I plan to continue receiving treatment there regularly.

本日脳神経外科初診でお世話になりました。とてもご対応が良く、時間がない中迅速丁寧でした！私の都合で50分と伝えた中でも診察、MRI、レントゲン、説明と待機はほぼなく、的確なご説明に大変満足しております。

(Translated by Google)
I had my first consultation at the neurosurgery department today. They were extremely helpful and prompt, even though I was pressed for time! Even though I told them I would only need 50 minutes, there was almost no waiting time for the consultation, MRI, X-ray, or explanation, and I'm very satisfied with the accurate explanations.

初診で掛かりました。先生は凄く良いと思います。
ですが、医療事務の人数が少ないのかなー？
1時間チョイと言われて2時間オーバー。予約の方は診察の番号を変えるとかすれば良いと思います。順番がわかりにくい
追記
再診時も、色々な可能性も含めて検査をしていただけ安心出来ました

(Translated by Google)
I went there for my first visit. The doctor is really nice.
However, I wonder if they don't have enough medical administrative staff?
They said it would take just over an hour, but it ended up being over two hours. If you have an appointment, you might want to change your appointment number. It's hard to understand the order.
PS
When I went back for a follow-up visit, they examined various possibilities and I felt at ease.

風邪症状で内科を受診しました。
スタッフの方、先生みなさん大変優しかったです。

(Translated by Google)
I visited the internal medicine department for cold symptoms.
The staff and doctors were all very kind.

内科で受診。血圧の相談したらそろそろ脳ドックしたほうがいい。と。血圧の相談して心電図、レントゲン、採血。採血は腕は血管出ないから手首から採血。心電図はデータがパソコンに飛んでないからもう一度お願いします。と。かれこれ1時間。新しいから仕方ないかもしれないが機械の使い方くらいは熟知しておいてもらいたい。午前中にやりたい事が無駄に時間かかってできなかった。次回の予約も勝手に決めるし相談してもらってもいいんじゃないかな？脳ドックも商売かなと思うような感じ。こちらは血圧高いのを診てもらいに行っただけなのに時間も診察代5千円近く取られ心電図2回も計る無駄な時間をかけるつもりで行ったわけじゃない。改善しなければならないと思います。

(Translated by Google)
I went to the internal medicine department. After discussing my blood pressure, they suggested I should get a brain checkup. They did an ECG, X-ray, and blood draw. Since there are no veins in the arm, they took the blood from my wrist. They said the ECG data hadn't been transferred to the computer, so I'd like to have it checked again. It took about an hour. It's a new machine, so maybe it can't be helped, but I wish they'd at least be familiar with how to use it. It took so long to do the things I wanted to do in the morning, and I couldn't get through it. They even made my next appointment, so I shouldn't have had to consult with them. It also felt like the brain checkup was a business. I only went to get my high blood pressure checked, but it took nearly 5,000 yen for the consultation and I didn't intend to waste time on having to take two ECGs. I think they need to improve.

最近出来た整形外科を予約した。予約の意味がまったくない整形外科です。しかも予約なし患者をバンバン平気で予約している患者の前に入れ診療完了させます。予約時間から1時間以上後にやっと診察、診察後また1時間以上待たされ会計。この規模の病院でありえない。はっきり言うが、開業は時期尚早。

(Translated by Google)
I made an appointment at a recently opened orthopedic clinic. It's an orthopedic clinic where there's absolutely no point in making an appointment. They just let patients without appointments in front of patients with appointments and complete their treatment. I finally got to see them over an hour after my appointment, and then I had to wait another hour to pay. It's unacceptable for a hospital of this size. Frankly, it's too early for them to open.

整形外科に伺いました。
予約制だったので予約の15分前には病院で受付をしました。
その時点で前に3名待っているとモニターに出ていたので少し待つかとは思っていましたが、そこからなんと1時間半待っても呼ばれません。
15分から20分くらいで診察室に入って行く人がいたので、番号を飛ばされたのかと受付で、確認してもらったところ、前に予約の方が後、3名いますとの事。
最初のモニターの3名待ってますというのはなんだったのでしょうか？
予約の意味が全くありません。
この予約は診察の予約ではなく受付の予約だったのでしょうか？
とても時間が無駄になりました。

(Translated by Google)
I went to the orthopedic department.
It was an appointment-only system, so I checked in at the hospital 15 minutes before my appointment.
At that time, the monitor showed that there were three people waiting ahead of me, so I thought I would have to wait a little, but I waited for an hour and a half and still wasn't called.
After about 15 to 20 minutes, someone entered the examination room, so I asked the receptionist if their number had been skipped, and they told me that there were three more people after the person with the previous appointment.
What was that about the first monitor saying that three people were waiting?
There was absolutely no point in having an appointment.
Was this appointment just an appointment at the reception desk, rather than an appointment for a consultation?
It was a huge waste of time.